Keysborough Superclinic is a leading health services clinic in Australia. We know the importance of healthcare and the value of improving patients’ quality of life. As a result, our clinic ensures that we provide excellent patient care.
With a vast knowledge of different spheres of healthcare, our General Practitioners and Specialists provide on-the-day appointments, telehealth consult and whatnot. We know the value of technology. That’s why we provide video consultancy for a better healthcare approach.
We offer healthcare services more than the usual business hours. After all, health emergencies come up anytime, and we want to be your companion day and night.
Whether it’s a pregnancy related concern, wounds requiring stitches, blood pressure checks or simply requiring your regular medication scripts urgently amongst many other needs, you can get reliable assistance from Keysborough Superclinic.
Enhancing Quality of Life with Innovative Healthcare Solutions
Fees and Billing
Keysborough Superclinic bulk-bills patients with valid Medicare cards. Patients without Medicare cards will incur consultation fees – you will be advised at time of check-in or consultation. Fees may be charged in some instances for certain procedures and you will be advised at time of check-in or consultation. Fees are due and payable at the time of consultation. We accept cash, credit card and EFTPOS payments.
All fees are NON REFUNDABLE
We do not accept international credit cards or American Express
If you are experiencing financial difficulties, please speak to your doctor at the time of your consultation.
Appointments
All consultations with our Doctors are by appointment only. However, patients with urgent medical problems without an appointment will be accommodated and attended to promptly.
Longer consultation times and an interpreter service are available to all patients, so please enquire or inform us when you make your appointment.
Online bookings is available at Keysborough Superclinic. You will be able to make a booking with the Doctor of your choice at a time that suits you without the hassle of a phone call.
After Hours
Keysborough Superclinic endeavors to provide 24 hour medical service. If you need medical care when the Clinic is closed, please call our after hours service on 13 74 25.
Charges may be payable-please enquire at time of calling.
Home Visits
Home visits are only available for regular patients of this Clinic (living within a 5km radius) who are unable to attend because of their medical condition. Visits can also be arranged for practice patients in nursing homes and retirement villages in the vicinity. Consultation fees may be incurred.
Repeat Prescriptions & Referrals
Please note that for repeat prescriptions and referrals, you will need to make a regular appointment with a doctor at the clinic.
Medical Certificate
Our doctor will be able to provide you with a medical certificate if they feel that is appropriate. All Medical Certificate must be requested during the consultation. Medical certificates are legal documents and doctors are not permitted to backdate them.
Test Results
It is practice policy that staff or doctors at Keysborough Superclinic do not discuss or give test results over the phone. Patients are required to make a follow-up appointments to discuss their results.
Reminder System
Our clinic may provide appointment reminders by SMS the day before your scheduled appointment, however, we can not guarantee the successful delivery of the SMS reminder. It is still the patient’s responsibility to remember their booked appointment day and time.
Medical Student & GP Registrars
Keysborough Superclinic is a teaching practice for universities and other government regulated bodies. There will be instances when we will ask you (prior to your consultation) if you are willing to have either a medical student or GP Registrar present. It is of great benefit for these students/registrars to observe a consultation and we are grateful for your participation. However, this is totally optional and we will understand if you refuse.
Management of Personal Health information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. We are committed to protecting the personal information that you entrust to us.
Privacy Statement
Email Policy
Social Media Policy
Your Medication
We do not routinely store your medications or vaccines that you have purchased elsewhere. Please bring these on the day of your appointment when administration of it is planned for.
Your Rights
If you have a problem, we would like to hear about it. Please feel free to talk to your Doctor, one of our managers or receptionists. Alternatively you may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.
Complaints
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.
To lodge a complaint with the HCC: Fill out a complaint form online at hcc.vic.gov.au or Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
Health Services Commissioner
Level 26, 570 Bourke Street
MELBOURNE VIC 3000
Telehealth Consult
Available if you have a valid Medicare card or a valid card with one of our partnered Overseas Student Health Cover. Telehealth consultation would incur a $20 out of pocket fee. The full consultation fee (medicare rebate + out of pocket fee) will be charged before the medicare rebate can be processed.
Zero Tolerance Policy
Keysborough Superclinic values our employees and contractors and will not tolerate any form of violent, threatening, or aggressive behavior toward them. In the event that there is a breach of this policy, we may take action to refuse service and notify the police.